Shipping policy

Shipping Policy

Thank you for shopping with Scent Galoure Pty Ltd. Please read our Shipping Policy carefully before placing your order.

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1. Order Processing

All orders are processed according to operational capacity and order volumes.

Please allow up to 7 working days for order processing and dispatch during periods of:

High order volumes

Promotional campaigns

Holidays

Restocks

Unexpected operational delays

Customers are kindly requested to remain patient while orders are being prepared and dispatched.

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2. Delivery Methods

We may use different courier and delivery services depending on operational needs, customer preferences, location accessibility, and service efficiency.

Delivery methods may include:

PAXI

PostNet

Home Delivery Couriers

Other available courier partners

We reserve the right to change delivery service providers when necessary without prior notice.

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3. Parcel Insurance

Customers who wish to insure their parcels against:

Loss

Theft

Damage

must communicate with us directly via WhatsApp before shipment.

WhatsApp: 064 684 4827

Insurance fees are NON-REFUNDABLE.

Insurance options include:

PAXI Insurance: R20 insurance fee for parcel coverage

PostNet Insurance: Customer chooses desired insurance value

Home Delivery Insurance: Customer chooses desired insurance value where applicable

If customers choose not to insure their parcels, Scent Galoure Pty Ltd will not be held liable for parcels that are lost, stolen, mishandled, or damaged during transit.

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4. Courier Delays & Delivery Issues

Once parcels have been handed over to the courier company, delivery timelines and courier operations are outside of our direct control.

We are not responsible for:

Courier delays

Failed delivery attempts

Lost parcels

Damaged parcels during transit

Theft after dispatch

Courier operational issues

Delivery rescheduling delays

Customers are responsible for communicating directly with the courier company regarding delivery updates, delays, mishandling, or complaints related to courier services.

However, customers are encouraged to also inform us of any delivery issues so that we may remain aware of the situation and guide or advise where possible.

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5. Packaging Responsibility

We pack all orders carefully and to the best of our ability in order to minimize risks during transit and delivery.

Once parcels leave our possession and are transferred to courier providers, handling becomes the responsibility of the courier company.

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6. Tracking Orders

Customers are responsible for tracking their own parcels using the tracking information provided.

If customers require assistance understanding tracking updates or contacting courier providers, they may contact us via WhatsApp for guidance and support.

WhatsApp: 064 684 4827

We are happy to assist customers in understanding how to communicate with courier companies where necessary.

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7. Incorrect Delivery Information

Customers are fully responsible for ensuring that: